Refund policy

Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at @ Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at @

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at @.

Last updated: August 2026

At MISSSEOUL, we carefully prepare every order to make sure your K-beauty favourites reach you safely.

Where We Deliver

We currently deliver to addresses within Switzerland.

Processing Time

Orders are normally prepared and dispatched within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, holidays or periods of high demand, processing may take slightly longer.

Delivery Time

Estimated delivery within Switzerland is approximately 2–4 business days after dispatch.

Delivery times are estimates and may vary depending on the shipping provider, destination, public holidays or circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

If free shipping is available as part of a promotion or minimum order value, the applicable conditions will be shown on our website or at checkout.

Tracking Your Order

Where tracking is available, you will receive your tracking information by email once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Delivery Address

Please make sure your shipping address is complete and correct before submitting your order.

MISSSEOUL cannot be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your address after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Lost or Damaged Deliveries

If your package arrives damaged, or you believe it has been lost during delivery, please contact us at @ with your order number.

We will review the situation and assist you with the next steps.

Questions?

For questions about your delivery, contact us at:

@

Please include your order number so we can assist you as quickly as possible.